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COVID-19 & OUR PRACTICE

As the novel Coronavirus (COVID-19) begins to have an increased effect on our community we will be using this page to connect directly with you on the steps that we are taking at Mona Dermatology to help keep our patients, our employees, and the Cincinnati area safe and healthy.

Most Recent Updates

May 10, 2020 at 2:00pm

Thank You from Dr. Mona:

It’s been over a week since we opened our doors on May 1, and I am so thankful for your support.

Link: Mona’s Video Update: 5/10

Hello to all my dear patients,

I wanted to wish all of our mothers a very Happy Mother’s Day. Appreciating our families and communities has become even more important during this time. I hope you will take a moment this weekend to show the mothers in your life how special they are.

I also wanted to send a special thank you to all our nurses and health care workers, especially during this Nurse Appreciation Week. You are our front line every day. We officially re-opened our doors to patients this past week and I could not have done it without my amazing nursing, front desk and administration teams. Thank you, ladies, for making my job seem easy. It was wonderful to see our patients and to feel like we were connecting once again.

Our top priority is and has always been our commitment to you, our patients. Thank you for your support these past few weeks. I am excited to be open again and serving you!

Dr. Mona S. Foad

Board Certified Dermatologist

 

 

April 22, 2020 at 12:30pm

A Note from Dr. Mona:

Mona Dermatology will reopen on Friday, May 1st. We have been working hard to put protocols in place so that we can provide the highest standards of patient care while keeping you and our Mona team safe during this time.

Link: Mona’s Video Update: 4/22

In order to maintain social distancing, we have implemented the following changes:

  • FEWER PATIENTS PER HOUR: We will limit the number of medical and cosmetic patients per hour so that you will not wait in the waiting room. We ask that you arrive at your appointment time (not early) and we will make every effort to bring you straight back to a patient room. If you need to sit and wait, you will do so in an area with a minimum of 6 feet distance and in a sanitized chair.
  • STREAMLINED CHECK-IN: We are streamlining check-in through our new KLARA system. You will now upload your insurance card and driver’s license as well as sign paperwork prior to coming in for your appointment. This will decrease integration at the front desk. If you wish to limit contact further, you can call ahead to put a credit card on file as well. We will have clearly marked signage throughout our office to help you maintain social distance of 6 feet apart for the duration of your visit.
  • SANITIZATION & MASKS: As part of our daily practice, our staff will continue to sanitize all patient rooms and surfaces between patients. Following the Governor’s recommendations, our staff will all be wearing masks and gloves. We ask that all patients wear a mask when coming to the office as well.
  • RESCHEDULING IF NEEDED: If you have any symptoms of COVID-19 (shortness of breath, fever or cough) or have been exposed to someone who has COVID-19, we ask that you reschedule your appointment.
  • VIRTUAL APPOINTMENTS FROM HOME: We will continue to offer Telemedicine appointments for those of you who would rather have a virtual visit. We have been doing these for the past month and they have gone very well.

Our top priority is and has always been our commitment to you, our patients. We will continue to stay ahead of developments and provide you with our best care. I am excited to reopen our doors and to see you all again.

Thank you for your loyalty,

Dr. Mona S. Foad

Board Certified Dermatologist

 

 

April 6, 2020 at 3:30pm

A Note from Dr. Mona:

To my dear patients, please click the link below to watch my video update & skin care tips for the week. I hope that you and your family are staying safe and healthy.

Link: Mona’s Video Update: 4/6

We love hearing from you! If you have any ideas for how we can better serve you, we would love your feedback.

Thank you for your loyalty,

Dr. Mona S. Foad

Board Certified Dermatologist

 

 

March 29, 2020 at 4:30pm

A Note from Dr. Mona:

To my dear patients, I always want to keep you updated and on the forefront of what we are Mona Dermatology are doing, so every Sunday I will be sending you an email with updates and my favorite skin care tips. The Mona missions has always been to take care of you, our patients, and although as a small businesses we have been affected, we still remain positive and hold true to our mission: we are here for you.

TELEMEDICINE

  • We have been offering Virtual Patient Visits through Telemedicine all week and they have been a great success.
  • Here is a brief overview of our feedback from patients so far:
  • “Very valuable and thorough…thank you for all of your time, I did not expect to get 20 minutes of your expertise”
  • “Much easier to connect via video than I thought”
  • “Love this for my son and his acne concerns, I am scheduling my daughter next week”
  • “It felt good to stay home and safe and yet be able to ‘see’ you on my skin issue that is bothering me everyday”
  • Please do not hesitate to reach out if you need to be “seen” medically or if you have questions about your skin care routine or want a cosmetic consult.

GIFT CARD SALES

  • We are continuing to cover the MONA team’s (employed & temporarily unemployed) staff health care premiums during this time, therefore 50% of all gift card proceeds will go directly towards our staff insurance premiums.

CURBSIDE PICKUP

  • If you are running low or want to stock up on your favorite products, you can still shop without ever leaving your car.
  • Call us or text us (513.984.4800) to place your curbside pickup order.
  • Curbside pickup is available Monday – Friday from 8am-4pm.

We love hearing from you! If you have any ideas for how we can better serve you, we would love your feedback.

Thank you for your loyalty,

Dr. Mona S. Foad

Board Certified Dermatologist

 

 

March 22, 2020 at 4:00pm

A Note from Dr. Mona:

In light of the ever-evolving pandemic we face as a community caused by the novel coronavirus (COVID-19) and today’s updated shelter in place order from Governor DeWine, I wanted to update you on proactive decisions that my team and I are making to help support our patients, our staff, and our loved ones.

TELEMEDICINE & VIRTUAL CONSULT HOURS: 8:00 AM to 4:00 PM (M-F)

  • We will be launching telemedicine (using KLARA, a video platform) for a majority of our patients’ dermatology needs and care.
  • Please call (513.984.4800) or email (hello@monadermatology.com) our office if you would like to schedule a telemedicine appointment.
  • My team and I have worked diligently to find a way to “connect” with you and continue to address your dermatology needs through our Virtual Patient Visit platform.
  • Cosmetic virtual consultations will be available during these hours as well.

IN-PERSON PATIENT VISIT HOURS: 8:00 AM to 12:00 NOON (M-F)

  • Under guidance from the American Academy of Dermatology, Mona Dermatology will remain open to see patients at the office for conditions that are deemed to be essential or an emergency. Essential conditions may include: skin cancer treatments or biopsies, rapidly changing moles, skin infections, or aggressive rashes.
  • We should be able to assess whether you need to be seen through a Virtual Patient Visit.
  • All patients being seen for a face to face visit should come to the appointment alone or have companions stay in the care while they are being seen.

PHONE HOURS: 8:00 AM to 4:00 M (M-F): 513.984.4800

  • Our team will be on the phones during these hours to assist you with all of your dermatology health concerns.

My heart goes out to everyone that has already been affected in so many ways by this pandemic. I urge everyone to do your part and adhere to measures of social distancing and shelter in place to help decrease the spread of this virus. As a country, and as a community, we will work together to overcome our new reality. I will continue to stay in touch weekly via emails and social media where I will include weekly skin care tips. Here is my first tip…

Dr. Mona’s skincare tips: Repeatedly wash your hands without moisturizing them can and will lead to excessively dry and cracked skin. If nothing seems to be helping your dry skin, please call us immediately. We will evaluate you via our Virtual Patient Visit (telemedicine) to assess if you need a prescription cream or ointment.

Thank you for your loyalty,

Dr. Mona S. Foad

Board Certified Dermatologist

 

 

March 10, 2020 at 7:30pm

Ensuring the health and safety of our community is our highest priority. As a reminder, the most effective way to stay healthy is through best health practices to minimize the spread of infectious diseases. The CDC recommends the following to prevent illness:

  1. Avoid close contact with people who are sick.
  2. Avoid touching your eyes, nose, and mouth.
  3. Stay home when you are sick.
  4. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  5. Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  6. Follow CDC’s recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
    • Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a healthcare facility).
  7. Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    •  If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. 
    • Always wash hands with soap and water if hands are visibly dirty.

The following are links to additional resources from the CDC website about COVID-19:

A Note From Dr. Mona:

As the novel Coronavirus (COVID-19) begins to have an increased effect on our community, I feel it’s important to connect directly with you on the steps that we are taking at Mona Dermatology to help keep our patients, our employees, and the Cincinnati area safe and healthy.
My deepest sympathy and prayers go out to those that have already been affected. The health and safety of our patients is always my top priority, and this is a rapidly evolving situation that my team and I will continue to monitor. Our practice (clinic) is cleaned and sanitized daily as part of our normal course of business. This includes regularly disinfecting our exam rooms and equipment between patients, in addition we continue to provide resources like hand sanitizer throughout the practice and in all patient areas. We’re also ensuring that our employees have the information they need to stay healthy or to stay home if not feeling well. All of these practices and our daily business decisions are informed by guidance from the CDC, along with local and US government and public health agencies.
Based on guidance we are receiving from various health experts and agencies, our own preparedness and the current state of our operations, I am confident that our practice is safe. You have my commitment to keep you informed as your trusted healthcare partner.
Thank you for your loyalty,
Mona S. Foad, MD
Board Certified Dermatologist