Refund & Cancellation Policy

Refunds on Retail Products

Any unopened product may be returned for a full refund within 30 days of the purchase date. Opened products that are not suitable for your skin (ie, reaction or sensitivity) may be exchanged within 2 weeks (14 days) for a more suitable product as directed by your provider. No refunds will be offered after 30 days.

For any questions on your product or returns, please email us at [email protected] or contact us by phone at 513-984-4800.

Subscribe & Save Program

We are happy to offer our patients a 10% discount on any product subscription via our e-commerce site. Due to the discount given, two subscription renewals are required before the cancellation of any subscription. If you have not yet reached two subscription renewals, our team will happily update your subscription to another product or a later ship date to accommodate your needs. For help with your subscription, please email [email protected].

Appointment Cancellation & Reschedule Policy

In the event that you are unable to make a scheduled appointment for any reason it is your responsibility to call the office or to message us via our Klara system 24 hours or more before your scheduled appointment time. If we do not receive 24 hour notice, you will be charged $100 for your 1st appointment, $200 for your 2nd and $300 moving forward.

Rescheduling: We are more than happy to reschedule appointments. In the event you have not given a 24-hour notice prior to your scheduled appointment time or you have missed your appointment, the fees must be paid prior to you being able to reschedule the appointment.